American School of Training

Key Performance Indicators (KPIs)

In this course your will learn how to can measure if your business or organization is on track to achieve success. With this course, managers and business leaders will understand the crucial KPIs that should be implemented for all different aspects of their organization, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more.
In this course you will learn,
• Why every company needs KPIs
• How to implement and use KPIs effectively
• Ways to measure profit and revenue growth
• How to measure customer satisfaction, sales and marketing.
• How to measure project performance
• How to measure internal efficiency and quality

2 days
Currently Enrolling

Details + Objectives

What You'll Learn

How the Course is Taught

How You Will Benefit

  1. Types, Targets and KPI Mistakes
  2. Creating a Culture of Fact-Based Decision -Making
  3. Organizing Your KPIs

  1. Developing a KPI
  2. Turning KPIs into Insights
  3. Reporting and communicating KPIs effectively

  1. Revenue and profit KPIs
  2. Liquidity and Cash Flow KPIs
  3. Shareholders and Value-added KPIs
  4. Measuring your Financial Efficiency

  1. Measuring the customer success
  2. Measuring the market and your place in it

  1. Measuring Project Performance
  2. Measuring Internal Efficiency and Quality
  3. Measuring IT Performance

  1. Measuring People Performance
  2. Measuring Human Resources Performance

Key Performance Indicators (KPIs)

Instructors & Support



There are no prerequisites to take this course.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Applications must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.


Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling.

Self-Paced: You can start this course at any time your schedule permits.

Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.

Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.

Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.

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Course Price


This week special price


What's Included

  • 14 Hours of HD Video
  • Daily / Weekly Email Reminder
  • Download for offline view
  • Excersizes and Quizzes
  • 34 min. 18 sec.
  • JavaScript History
  • Development Tools
  • Browser Console
  • Inline Scripts & External Files
  • JS Coding Standards